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FREQUENTLY ASKED QUESTIONS
How much does shipping cost?

It is free shipping to USA for all orders.

How long does delivery take?

After order confirmation, you should receive your order within 2-8 business days due to time taken to print and frame your portrait and then delivery. Please note turnaround times may increase in periods of high demand.

Do you accept returns or refunds?

We provide no-reason cancellation and refund within 2 hours after placing the order. For locked orders, because our portraits are personalised products, we do not offer refunds or returns unless there are any damages or printing issues.

How do I track my order?

An email with the tracking number will be sent to you as soon as your order is shipped. If you are struggling to track your order please send us an email to support@artzuzu.com

What are the dimensions of your portraits?

We offer the following sizes:
Small: 8x10 inches, 8×12 inches
Medium: 12x16 inches, 12x18 inches, 16x20 inches
Large: 16x24 inches, 18x24 inches, 20x30 inches
X-Large: 24x30 inches, 24x32 inches, 24x36 inches