Return & Refund

Cancelation Policy

Due to Artzuzu products are custom-made, the artwork is carefully designed and is completely yours. Before placing an order, please ensure that the custom information you enter (such as name, image, etc.) is correct. Order will not be allowed cancellation.
If you are not satisfied with the portrait you ordered or want to make adjustments within 2 hours, you can cancel it directly and get a refund without any reason.

Please be aware that when we create your artwork, we use the photo you uploaded with your order. If you do not follow our Photo Guide, we cannot offer any solution. It's your responsibility to submit a high quality photo that adheres to our submission guidelines.
Please note that all examples on site were made from high quality, high resolution photos. Blurry, low quality photos will not allow our design team to produce the high quality finish you see on site.


Replacement or Refund Policy

Our goal is to keep customers coming back, not products. We believe a replacement or refund can best resolve any issue you may have, so If you received the wrong product, and incorrect size or print, or your product was damaged in transit, we will of course replace or refund it without question.
Please let us know within 96 hours of receiving your order in this case. You can contact our Customer Support(support@artzuzu.com). If your report exceeds this period, we may not be able to offer our warranty. Therefore, please make sure you unpackage the order immediately upon receipt and have a check.

Claim Procedures

  1. Take a photo of the item(s)
We strictly require graphic proof to resolve claims, so please make sure you attach at least well-focused photos of the defective item and package waybill so we can provide you with a resolution quickly. Claims that are not accompanied by proof will not be reviewed.
  1. Contact us via email (support@artzuzu.com)
Please submit your photo(s) and state clearly whether you wish for a remake or a refund. This will help avoid back and forth communication.
  1. Wait till our support team get back to you within 24 - 48 hours

Remake timeline

Once our support agent confirms a remake is eligible for your claim, please follow the delivery timeframe they provide you. As soon as the remake is shipped, you will receive the shipment update via email. That would be the only communication we update you regarding that remake so please follow attentively.

Refund timeline

Once we issue your refund, the amount will be processed to the original payment method you chose to make your purchase. It would take 7-10 business days for the amount to reflect on your bank account, so please await. If the amount doesn't return after this period, please contact your issuing bank for more information.

We won't be able to process both a refund and a remake. You are only eligible for either option at a time.